Shipping & Returns
Shipping Policy: FREE SHIPPING (on orders totaling $99 or more) applies to most items on the SCP site and is applicable to customers within the contiguous 48 states. These items will clearly be marked with the "Free Shipping" green button within an items description. UPS Ground or US Postal Service will be used at the discretion of the shipper. Customers outside the contiguous 48 states will incur fair and customary shipping costs to their destination. If you would like a shipping quote prior to placing your order please call us. On small items that are less than $99 the shipping cost can vary depending upon the package weight, size, and destination.
We do offer numerous oversize/heavy items on the site also such as Fiberglass Hoods, Body Kits, Wheels, Exhaust Systems & Headers, etc. where shipping costs can vary greatly depending upon the destination. Therefore, these items will be shipped via the best possible method and shipping/handling/insurance charges will apply to these orders.
For your security and ours we prefer to ship to the billing address that is on file at the customers credit card provider unless you have an alternate "ship to" address on file with your card provider. No product will be shipped until payment has been received in full.
Packages with a higher value will typically be sent "Adult signature required" to verify receipt. We ship daily to anywhere within the USA or Canada using the United Parcel Service (UPS). UPS Ground is assumed to be the shipping method. If expedited service is required, then please call us to place your order! Orders outside the USA or Canada should be placed via phone or email as payment & shipping methods should be agreed upon.
The customer is responsible for inspecting their entire shipment immediately upon delivery. You must call us within 7 days of delivery if an item is either damaged or missing. This ensures we have ample time to process your claim and resolve your issue in a timely and efficient manner. No claims can be made after a week.
The customer is responsible for costs associated with an address correction if they provide an incorrect or incomplete shipping address. These costs are nominal, but will be $10 to $15. The customer is not able to forward a package to another address.
Payment: We accept Visa, MasterCard, Discover, personal checks, money orders, cashiers checks, and bank wire transfers. Allow 10 - 15 days for personal checks to clear. Sorry, no CODs. A printed receipt is always provided for your records. This will be folded inside your package, emailed or mailed to you if your purchased item was drop shipped.
Credits usually post to your account within one billing cycle. Credits will not be issued if a product goes on sale after it has been purchased.
Order Cancellation Policy: All orders are processed and shipped as quickly as possible. Once a credit card is ran we do incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been processed there are no fees. Once the order is processed you will be assessed a 10% cancellation fee (not to exceed $25) before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policy shown below. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed a 20% restocking fee.
Return Policy: We will accept returns of most standard items as long as they are in their original boxes and are in unused/like new condition within 60 days of the invoice date. Although shipping on most items is "included" in the price of a item an appropriate amount for actual shipping will be deducted from the refundable amount on a returned item. A 20% restocking fee (less appropriate shipping charge) will be applied to allowable returns within the 60 day period. Special order, non stock items such as supercharger/intercooler kits, exhaust systems, transmissions and transmission components, clutch/flywheel components, Griffin radiators, fiberglass hoods, headers, wheels, etc. are nonrefundable as they may have been individually produced for a very specific car/year/transmission application. Please call us first to inquire about any return.
Layaway Plans: SEE THIS LINK for more details about our Layaway plans. When you have decided what you want on Layaway please call 513-697-6501 to set up your plan.
Warranties: Some aftermarket parts are not legal for use on emissions controlled vehicles. All products are sold subject to the manufacturer's warranty guidelines. Super Coupe Performance does not provide additional or extended warranties Purchaser understands, agrees and assumes all risk and liability resulting from selection, installation and/or use of services performed, products manufactured and/or goods sold. In no event shall Super Coupe Performance, LLC be responsible for incidental or consequential damages, property damage, personal injury damages or death, including, without limitation, lost profits, directly or indirectly arising out of or resulting from any service performed, products manufactured and/or goods sold by Super Coupe Performance, LLC. No officer, director, employee or salesman of Super Coupe Performance, LLC or any of its vendors, dealers or distributors has any authority to make any statements contrary to what is herein above written.
Sales Tax: New Internet tax laws may require payment of a sales tax on items drop shipped from one of our suppliers. SCP is located in Ohio and currently Ohio does not require any sales tax on items sent from our location (unless the customer lives in OH) but SCP does sell certain items which are drop shipped from a manufacturer or supplier outside of Ohio. These taxes will vary and depend upon the cost of the item and the "Ship From" and "Ship To" locations. This tax will be added to your total after your order is placed if applicable. If a customer wants to know if taxes apply to items purchased please call us to discuss.